Problems with Logging in? We're here to help.....

What are the required criteria, and what happens if I don't provide them?

I've logged in before, but I can't seem to do so now. Why?

I filled in all of the required criteria, but I'm being returned to the register page. What did I do wrong?

My account has been cut off. What happened?

How do you know if I actually have a realtor? Could I try to log in under a different name and email?

If you continue to experience difficulty, please send an email to problems@marksellsstlouis.net and we will get back to you as soon as possible!

What are the required criteria, and what happens if I don't provide them?

The only criteria you must fill in are those specifically marked with an asterisk. The more criteria you give us, however, the better we can serve you. If you do not provide any of the required criteria when signing up, you will be looped back to the registration page and those you have not filled in will be highlighted in pink. Please do not provide false information, as we will not be able to serve you.  (Back to Top)

I've logged in before, but I can't seem to do so now. Why?

There are a number of reasons for not being able to log in. Most obviously, you may be spelling your username or password wrong. You can type your email into the login box and check the box next to "Send my Password," then press the Login button.

If you've double-checked the login name and password and it's still not working, you can email us at problems@marksellsstlouis.net for further assistance.  (Back to Top)

I filled in all of the required criteria, but I'm being returned to the register page. What did I do wrong?

There are a number of things you may have entered wrong. Look at your screen and see what is highlighted in pink.

User Name: Your user name must consist of only "legal characters," which are a through z and 0 through 9. You may not use spaces or dashes in your user name, as that will return an error.

Password/Confirm: Two things may be wrong with this. First of all, you must have those same "legal characters" used, which means no spaces or dashes. Also, the password put into the 'password' box and the 'confirm' box must match. If they don't, you'll be greeted by two pink-highlights over the criteria that reads, "passwords don't match."

First Name / Last Name: The only thing required on these fields is your name. There should not be a problem with this, unless you forgot to fill in both boxes.

E-Mail: You must input an email, and it must be valid. If it is not, you will be given the message 'invalid email' under the field. (Back to Top)

My account has been cut off. What happened?

If your account has been cut off, then it is most likely because the email you provided is no longer valid. On the other hand, it’s possible that you already have a real estate agent. In such a case, we will not be able to work with you at this time. For a further explanation of why we can't work with you if you already have a contract with an agent, please click here.  (Back to Top)

How do you know if I actually have a realtor? Could I try to log in under a different name and email?

This site is not run by a computer. We have staff that regulates all the users on our site. We can tell who you are, so please don’t try to trick us into thinking you’re someone else. It would just be a waste of everyone’s time.

However, mistakes happen... Did you hit the wrong button when answering if you already have an agent? If so, please send an email to penny@marksellsstlouis.net explaining and we'll get you logged in. (Back to Top)

If you continue to experience difficulty, please send an email to problems@marksellsstlouis.net and we will get back to you as soon as possible!